Now close the outlook and open it again in safe mode and look for the new email. Option 1 : Uncheck the option: Leave a. You have two options under the Trash item to delete your deleted e-mails. Go to the Folders tab to set the changes. Select the account that you want to change and click on Advanced. Follow these steps in Outlook for Mac 2011: Go to Accounts via the Tools menu.
![]() ![]() If Outlook opens without a problem, we will have to troubleshoot the Outlook database. By moving the folder to the desktop, Outlook will automatically create a new database. This prevents Outlook from sending or receiving mail.If the issue continues to occur, go to the next step.The Outlook database and data records are stored in the Office 2011 Identities folder. To do this, follow these steps:Press the Shift key and then click the Outlook icon on the Dock. If the issue continues to occur, go to the next step.Step 2: Open Outlook 2011 without running schedules or trying to connect to a mail serverOpening Outlook without running schedules or trying to connect to a mail server is a way to determine whether the issue is related to the account settings or pending send/receive actions. To display this folder, hold down the OPTION key while you click the Go menu.Open Preferences, and then drag the following files to the desktop:Com.microsoft.outlook.database_daemon.plistCom.microsoft.outlook.database_utility.plistCom.microsoft.outlook.office_reminders.plistCom.microsoft.Outlook.SyncServicesPreferences.plistNote: If you cannot find one of these files, continue to the next. To move preferences to the desktop, follow these steps:Note The Library folder is hidden in MAC OS X Lion. To do this, view the following Microsoft knowledge base article:2360509 How to troubleshoot Mac Outlook 2011 identity databaseThis step will determine whether the problem is caused by damaged Outlook preferences. You may have to repair the Outlook database. Set Outlook 2011 To Receive Messages Automatically How To Clean StartTo determine whether this is the case, you can log on as a new user or create a new user account, and then test an application. Go to “Step 5: Clean startup or safe mode.”For information how to clean start your operating system (OS), view Microsoft Knowledge Base article:2398596 Perform a clean startup (safe mode) to determine whether background programs are interfering with Office for MacIf the problem continues to occur, go to the next step.Sometimes, a user’s specific information may be corrupted. Drag the following files to the desktop:Quit Outlook, and move the files back to their original location. Go to the next step.Note If you have Service Pack 2 installed, open Application Support instead of Preferences.Open Microsoft, and then open Office 2011. Drag this file to the Trash.If the error does not occur, continue repeating steps A to C until you isolate the file.Quit Outlook, and move the files back to their original location. To isolate the file, follow these steps:Move one of the files back to its original location.If the error reoccurs, the file that you just moved is causing the problem. For example, if the identity is 1 gigabyte (GB), there should be at least 3 GB of free space available on the hard disk (not including the space that is needed for virtual memory).To determine the size of your identity, follow these steps:N the Finder, click Go, and then click Home. Click Force Quit to quit the application.When you are finished, click the red close button in the upper-left corner to close the window.Step 2: Determine the amount of space available on the hard diskBefore you perform any database maintenance, make sure that you have at least three times as much hard disk space available as the current size of your Outlook identity. Select the application in the Force Quit Application window, and then select Force Quit. If you cannot quit an application or do not know how, hold down the Command and Option keys, and then press Esc on your keyboard. To quit an application, click the menu on the toolbar (top), and then select Quit. Your identity is located in the Microsoft User Folder data.If you have any of the following problems, the database might be damaged, and you might have to rebuild your identity database by using the Microsoft Database Utility:Outlook doesn’t open, stops responding, or quits unexpectedly.Outlook items don’t open, or the item that opens is not the item that you selected.Blank lines appear in the Outlook message list or in Outlook contacts.Outlook contact entries are not displayed correctly.You can’t find information that you added to Outlook, such as a calendar event or a contact.When you perform a search in Outlook, the search results don’t match the criteria that you set.The clippings in the Scrapbook disappear.You must quit all applications before you continue with the following steps. Nero burning rom free trial for macWhen the operation is completed, you will receive the message “Your database was rebuilt successfully. Open the Office folder, and then double-click Microsoft Database Utility.app.In the Database Utility window, select the database that you want to maintain, and then click Rebuild.The Rebuilding Main Identify window will open and show the progress. A copy of the folder is created.You have created a backup of your identity (or identities) and are ready to continue.Note This backup can be used by third-party database recovery software, which generally work better on non-rebuilt identities.Hold down the Option key on the keyboard, and then start Outlook 2011.Note You can also browse to the Database Utility by opening the Application folder and then opening the Microsoft Office 2011 folder. Open the Documents folder.Control-click or right-click the Office 2011 identities folder, and then select Duplicate. When you add and delete messages, appointments, tasks, and notes, the database can develop wasted space.Step 3: Discover and back up the current identityTo back up your identity, follow these steps:In the Finder, click Go, and then click Home. Note the size of the database.When you create an Outlook identity, hard disk space is allocated for the data that the identity receives as you work.
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